Pre-Diagnostics White-label
Know the problem
before the car arrives.
A short AI-led conversation with every service customer before their appointment, capturing symptoms, conditions and history in the detail a technician actually needs.
- Hi Sarah, this is the service team. Before your visit Thursday, a few quick questions about the noise you mentioned.
- When do you hear it: braking, turning, or at a steady speed?
- Mostly turning left in parking lots. Kind of a clicking.
- Got it. Cold, after driving a while, or both?
- Both I think. Started maybe 2 weeks ago
- Any recent work on the front end, like tires or alignment?
- New tires last month
- Concern
- Clicking from front of vehicle during low-speed left turns.
- Conditions
- Cold and at operating temperature. Not present braking or at steady speed.
- Onset
- Approximately 2 weeks.
- History
- Tires replaced approximately 1 month ago.
- Inspect
- Front CV axles, outer joints and boots. Verify wheel installation.
Illustrative example.
The problem
"Customer states noise."
Most repair orders start with a few words written at a busy service counter. Technicians spend the first part of every job rediscovering what the customer already knew.
That lost context shows up as longer diagnostic time, repeat visits and work that never gets identified. Pre-Diagnostics moves the conversation to before the appointment, when the customer has time to answer and the shop has time to prepare.
How it works
Runs in the background. No new process for the shop.
- 01
Appointment booked
A new service appointment triggers the workflow from the scheduler or DMS.
- 02
Customer conversation
The AI reaches the customer by text and asks follow-ups based on their concern and vehicle.
- 03
Structured write-up
Answers become a clean technician summary with conditions, history and inspection points.
- 04
Informed from the start
Advisors and technicians open the repair order already knowing what to look for.
Outcomes
Fixed right the first time.
Dealerships running Pre-Diagnostics today, under our partner's brand.
Average share of customers who add services once their concern is understood.
Training or process changes required for advisors and technicians.
For partners
Delivered under your brand.
Pre-Diagnostics is available exclusively as a white-label product for platforms and enterprise partners that serve dealership service departments.
How partnerships work- 01
Your brand on every message
Customers see your name, your tone and your look throughout.
- 02
Integrates with your stack
APIs for DMS, scheduler and CRM, so it runs inside existing workflows.
- 03
We run the AI
Models, hosting and continuous improvement handled by our team.
Bring Pre-Diagnostics to your platform.
Put one of our products under your brand, or bring us the problem nobody has solved yet.